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Quality Standards

 
You Can Expect That:
  • We will provide clear guidelines on the service and what may be expected at each stage of our involvement.
  • All enquiries, comments and complaints will be responded to within 10 working days and this response will include a named person to contact
  • We will keep all appointments, but where delays or cancellations are unavoidable we will notify you as soon as possible
  • We will provide a sensitive and confidential response from appropriately qualified staff
  • We will regularly discuss with you the work we do on your behalf and will respect the informed contribution of all those working with children and families
  • As a parent, records of our work with you or your child may be made available to you
  • Written communication will be clear and concise
  • We will regularly consult our clients about the quality of the service provided
  • We will always strive to give the highest quality of service as reflected in the 'Core Values' of Sandwell Metropolitan Borough Council

Quality Assurance

We are a 'quality assured' firm to the British and International Standard BSEN ISO9001 of our service, design and delivery of training and publication of resource materials. We are assessed externally every six months to ensure our continued commitment to quality.