What do we do?

• Help claim millions of pounds of under-claimed benefits.
• Complete all the relevant forms on behalf of clients.
• Represent clients where claims have failed.
• Operate an Advice Line: 0121 569 3158, 9.30am – 4pm Monday to Thursday and 9.30 – 12.30pm on Friday.

Our guarantee is that we will never make people financially worse off. Often people wrongly assume that they are not entitled to claim additional benefits, or, if they do claim they will then end up paying more money out.

This is not the case and in our experience 8 out of 10 people are not claiming the benefits they are entitled to. In fact, during this last financial year, the Welfare Rights Unit has seen in excess of 9,000 people and gained an additional £21 million of under-claimed benefits.

Who can we help?

• Older people.
• Families with children.
• People with health problems.
• Carers.
• People with mental health problems.
• People with learning disabilites.
• Those in low paid work.

Information about benefits

Our benefits information section may be helpful if you have been made redundant or lost your job or are on a low income. It gives an overview of some of the benefits and other help that may be available in a variety of circumstances.

Information for advisers and professionals

Our new newsletter, Welfare Rights News, provides information and legislative updates as well as articles which explore welfare rights issues in more detail.

How to contact us

Welfare Rights and Anti-Poverty Unit:
Advice Line: 0121 569 3158 Fax: 0121 569 5534
Email: welfarerights_team@sandwell.gov.uk

You can ask to see one of our advisers at your local Neighbourhood office.

You can also request advice or representation by using the online form.