Service Standards
We are committed to delivering excellent services to a high standard.
To achieve excellent Customer Care we will:
Handle your enquiry by:
- Always treating you fairly and with respect.
- Always try to resolve your enquiry t the first point of call.
- Providing an effective, efficient and confidential service in a professional user-friendly manner.
- Listening to you and identifying your needs.
We have developed the Service Standards booklet, following consultation, to explain the standards we currently work to for the services we provide. Our aim is to improve our services and we welcome your continued involvement to develop the services you would expect from an excellent organisation.
If you have any other comments or suggestions to help us improve the booklet or our standard of service please contact the Customer Relations Team by
Telephone: 0845 359 7510
Post: Customer Relations, Sandwell Council House, P.O.Box 2374, Oldbury, West Midlands, B69 3DF
Email: customer_relations_responses@sandwell.gov.uk
Alternatively you may also contact Housing Strategy by:
Telephone: 0845 358 2200
Post: Housing Strategy, Smethwick Council House, High Street, Smethwick, West Midlands, B66 3NT
Email: support_services@sandwell.gov.uk