Sandwell Supporting People Team collects management information from its providers to compare against two performance Indicators they are:

National Key Performance Indicators (KPI)

The national Key Performance Indicators measures are based on measuring the outcomes of different type of services. There are three National KPI’s these are:

• KPI 1 Service users who are supported to establish and maintain independent living
• KPI 2 Service users who have been supported to move on in a planned way from temporary living arrangements.
• KPI 3 Fair access to Supporting People Services

The data collected from the client record forms will enable the KPI on fair access to be measured. With the exception of 'exempted' services a client record form should be completed for each new user entering the services (For more information go to: Supporting People Client Records and Outcomes website)

Service Performance Indicators (SPI’s)

Service Performance Indicators are intended to be applied at a service level and the SPI’s which Sandwell Supporting People Team currently monitor are:

• SPI 1 Service Availability (Accommodation based services)
• SPI 2 Utilisation levels (Accommodation based & Floating Support services)
• SPI 3 Staffing levels (Accommodation and Floating Support services)
• SPI 4 Throughputs (Accommodation and Floating Support services)
• SPI 5 Response Times (Community Alarms and Home Improvement agency services)

The return of the performance monitoring data is a contractual obligation and therefore needs to be given a high priority by the supporting people team and all service providers. All performance monitoring data needs to be submitted by provider no later than 14 working days after the quarter has ended. After that date the Supporting People Team will issue 'Reminders' for outstanding Performance Indicators.

If there are any queries relating to the information held please Contact the Team

What does the Supporting People team do with the performance returns?

Performance data is analysed during a service review and can be used to support findings on quality, demand, utilisation, throughput, strategic relevance and value for money. When all of the performance workbooks are received for each quarter, the overall figure relating to each performance indicator for every service are checked and transferred to our Supporting People local system

All performance indicator figures for each quarter are held in our system against each support service and provider record.

In addition to this, Supporting People is required to submit overall quarterly performance information to the Department for Communities and Local Government (DCLG).