Computer Frequently Asked Questions
Frequently asked questions about using our computers.
Do I have to book?
Computers are available for drop-in use, although it is advisable to reserve at busy times. Reservations can be made up to two weeks in advance.
Sandwell Library Service provides FREE public access computer at every library and on the mobile library.
How long can I use a computer?
Computer sessions are for one hour and can be extended if no-one else is waiting. The last session of the day ends 15 minutes before the library closes.
Do I have to be a library member?
Users should join the library and choose a PIN number. a membership number and PIN number are required for all computer sessions. Temporary users do not need to join the library if they can show ID.
Do I have to pay to use the computers?
There is no charge to use the computers or scanners. Printouts cost 10p for black and white and 30p colour.
What can I find in a library?
- Free Internet access.
- CD ROMs.
- Office software
- Web based learning resources
- Careers information
- Language courses
- Training/education/schools information
- Study materials, including:
- GCSE
- A level
- NVQ
- Books for loan and reference
- Homework support
- Learndirect centre (link) at the Central Library, West Bromwich.
- All Library Learning Centres are Ukonline centres
How can I stay safe Online?
Please see the following guides.
Where can I get help?
Library staff will
- Help you get started
- Provide initial guidance
- Provide information about Library and local ICT taster courses
Library staff will not
- Give instruction or provide training in how to use applications
- Undertake detailed searches on the Internet
Sandwell Library and Information Service cannot accept responsibility for
- Slow network responses
- Non-availability of Websites
- Communications failures
- Content of any emails received by users
- Other users retrieving information left on open files
- Any loss resulting from the use of a credit card