Can anyone use on-line bookings?

No, to use the on-line bookings system, you must hold a current Leisure Pass Card.

What is a Leisure Pass Card and where can I apply for one?

The Leisure Pass Card is a fantastic membership scheme that provides discounts, incentives and advanced booking for a whole host of sport and leisure users, there are different types of membership available.

Wherever you live, in or outside the Borough, use your Card for a fantastic range of activities; such as aerobic classes, health & fitness, swimming, badminton, squash, kids holiday activities, plus much more.

• More information about Leisure Pass.

How can I get help on the on-line booking procedure?

We have a page about Help Using Online Bookings which you may find useful, if this doesn't solve your problem, please send an email leisure@sandwell.gov.uk.

Can I pay for my booking online?

Yes, all activities booked online must be paid for at the time of booking.

My surname or postcodes are not being accepted when I attempt to log-in. why is this?

We may not have your current name and address details or it is possible that when we entered your membership application into the computer, we may have entered incorrect details. Please contact your local Leisure Centre to get your details checked or updated.

Why can't I see my surname/postcode as I type them on the log-in page?

In the interests of security, asterisks replace the information you type in on the log-in page. This helps to prevent any misuse of the card by someone who is not the cardholder.

How do I cancel a booking once I have submitted it?

It is not possible to cancel your booking online. Please contact the Leisure Centre direct by telephone or in person if you wish to cancel.

Can I book on-line 24 hours a day?

Yes. However there may be times when the system is unavailable due to maintenance. Also see notes on book ahead days below.

Is there a limit to the number of Consecutive bookings I can make online?

2 hours consecutively is the maximum court time you are allowed to book on any badminton or squash court, this is also the rule with telephone and 'in-person' bookings.

How many days ahead can I book activities for?

The book ahead system that we operate means that you can book 7 days in advance, this is also the rule with telephone and 'in-person' bookings.

I want to book an activity that doesn't appear in the list of available activities. How do I do this?

Not all of our activities are available online. If the activity you require is not in the list, please contact your local Leisure Centre.

Why are some timeslots blank?

Timeslots that are blank mean this activity doesn't take place at that time.

The activity I require is sold out. How can I check for further availability?

If an activity is sold out, you can still see if there is availability by checking an alternative venue. Many of our activities are available at more than one sports centre.

To go back to the list of leisure centres, click on the 'change selections' button.

What are the 'basket' and the 'checkout'?

If the booking is acceptable to you and you have other bookings you wish to make, click on the 'add to basket' button and the booking will be held for you while you continue to book other activities.

If the booking is acceptable to you and you wish to make no further bookings, click on the 'proceed to checkout' button to continue with the process.

How do I obtain a list of my future bookings?

The 'view future bookings' button provides you with a list of all your future bookings at any of the sports centres. These may have been booked online, in person or by telephone. The bookings you are in the process of making will not show in this list until you have clicked on 'submit booking' on the next page.

Can I print a confirmation of my booking to prove it has been made successfully?

You can print a confirmation of your booking details by clicking on the 'Print Confirmation' button on the last page of the booking process. You are required to take this confirmation with you when you take part in your activity.

Do I need to take my Leisure Pass card with me to the Leisure Centre?

Yes, you will be required to produce your leisure pass card at reception to be swiped to confirm your attendance.

How do I log out of Online Bookings?

Please click on the 'log out' button to complete the booking process and return to the log-in screen.